Universal Studios Hollywood

Frequently Asked Questions about Universal Studios Hollywood

1. Are reservations required?

   No, you'll only need date-specific Universal Studios Hollywood tickets, which also serve as your reservations. Get your discount tickets now and secure your spot!

2. Where is Universal Studios Hollywood located?

   You can find the park in Los Angeles, California, at 100 Universal City Plaza, Universal City, CA 91608. Make sure to grab your discount tickets and visit soon!

3. What are the park's hours of operation?

   Universal Studios Hollywood operates from 9:00 a.m. or 10:00 a.m. to 5:00 p.m. or 6:00 p.m., depending on the day and season. Be sure to check their calendar and hours for updated information.

4. What are the height requirements for the rides?

   Each ride at the park has specific height guidelines. You can find detailed information about height requirements per ride on the official website.

5. Is there free parking?

   No, unfortunately, there isn't. As the rates may vary, you can find complete parking details for various vehicle types on the official website. Please note that parking is not included in your discount tickets from FunEx.

6. Do children get free admission to Universal Studios Hollywood?

   Yes, children who are two years old or younger receive free admission.

7. Do I have to print out my Universal Studios Hollywood discount tickets?

   No need! You can simply show your discount tickets on your phone at the gates for easy entry.

8. How soon do I receive my tickets from FunEx?

   Your discount Universal Studios Hollywood tickets will be emailed to you instantly after purchase, along with your receipt.

9. Are there ATMs in the park?

   Yes, ATMs are conveniently located at various points within the park for your convenience.

10. Are there lockers at the park?

    Yes, lockers are available for rent at the park. They are subject to availability and can be paid for with either cash or credit cards.

11. Are there items that are not allowed into Universal Studios Hollywood?

    Certain items such as weapons, drugs, alcohol, and others are prohibited inside the park. Be sure to check the official guidelines before your visit.

12. Can I bring my pet?

    Only registered service animals are allowed at the park. Make sure to register your service animal at Guest Relations and pick up a Riders Guide.

13. Are strollers and wheelchairs available for rent?

    Yes, you can rent strollers and wheelchairs across from the Universal Studios Store.

14. Is smoking allowed inside?

    No, smoking, including tobacco, marijuana, e-cigarettes, and vaporizers, is prohibited inside the park.

15. Does the park have Wi-Fi?

    Yes, you can access Wi-Fi by selecting XFINITY WiFi (network name: Universal) and signing in as a guest.

16. Are reservations required for SUPER NINTENDO WORLD™?

    Yes, guests may be required to use a reservation system to get into the land. SUPER NINTENDO WORLD™ will be available to access freely unless the attraction has reached full capacity. In this case, guests will be required to follow a reservation system and reserve a return time to enter. Reservations are limited in number and based on space available throughout the day.

17. Where do I acquire Power-UP Bands?

    Power-UP Bands are available for purchase at the attraction and several retail locations within the park and Universal CityWalk.

18. What are the guidelines for the Mario Kart drivers at Mario Kart™: Bowser’s Challenge?

    Drivers at Mario Kart™: Bowser’s Challenge must be at least 40” tall. Children under 48”must be accompanied by a supervising companion of at least 14 years of age.

19. What is a child swap? How does it work?

    At every Universal Studios attraction, there is a “child swap” program available. If any child in your party cannot ride an attraction, one or two adults can wait with the child in the attraction’s Child Swap room. When the rest of your party returns, they switch with those who were waiting with the child, without having to wait in line again. Please ask any team member for further information and they will be happy to assist you.

20. Where can I find the First Aid Stations?

    First Aid Stations are located in both the Upper and Lower Lots for your convenience. In the Upper Lot, you'll find one next to the French Street Bistro. In the Lower Lot, there's one situated between the Jurassic Café and the Studio Store.

21. How can I retrieve a lost item?

    If you've lost an item, head to Guest Relations near the entrance for assistance. For items lost for over 24 hours, you can fill out an online form or call 800-864-8377, and select option 4, available from 10:30 am - 6:00 pm daily.

22. Is the Studio Tour available in other languages?

    Yes, Studio Tours in Spanish are offered on select weekends. Check with Guest Relations or digital boards in the Park for specific tour times.

23. Is there security or police presence around Universal Studios?

    Yes, guest safety is a top priority. Universal Studios Hollywood houses a Los Angeles County Sheriff’s Department Substation.

24. Can I have my merchandise held for me if I bought it at the park?

    Yes, you can opt to pick up your purchased merchandise near the exit at the Universal Studio Store. Please ask any team member for assistance.

25. What are the shows at Universal Studios Hollywood?

    Your Universal Studios Hollywood discount tickets allow access to a variety of captivating shows for visitors of all ages. You can immerse yourself in the action-packed stunt performances of "WaterWorld," experience the humorous antics of "The Universal Animal Actors Show." Additionally, keep an eye out for seasonal and special event shows that may be available during your visit.

26. What can I find at Universal CityWalk?

    Universal CityWalk is a vibrant entertainment complex adjacent to Universal Studios Hollywood. Here, you'll find an array of dining, shopping, and entertainment options. Explore themed restaurants such as Bumblebee Man’s Taco Truck and Bubba Gump Shrimp Co., shop for souvenirs at stores like the Universal Studios’ Character Shop and Billabong, catch a movie at the state-of-the-art Universal Cinema, and enjoy live performances at the 5 Towers outdoor concert venue. With its lively atmosphere and diverse offerings, Universal CityWalk provides endless entertainment for visitors.

27. What can I expect at Minion Land?

    Minion Land is a whimsical themed area you can access with your discount Universal Studios Hollywood tickets! This area is inspired by the beloved characters from the "Despicable Me" franchise. Visitors can expect an immersive experience filled with vibrant colors, playful attractions, and interactive entertainment centered around the mischievous Minions. Enjoy family-friendly rides such as "Despicable Me Minion Mayhem," "Super Silly Fun Land," and " Silly Swirly." Don't forget to snap photos with life-sized Minion figures and indulge in Minion-themed snacks and merchandise for an unforgettable adventure in Minion Land.

28. What are the experiences at The Wizarding World of Harry Potter?

    The Wizarding World of Harry Potter at Universal Studios Hollywood offers a range of immersive experiences that bring the beloved books and films to life. Here are some of the highlights:

    • Hogwarts Castle: Step inside the iconic Hogwarts Castle and embark on an unforgettable journey through "Harry Potter and the Forbidden Journey." This groundbreaking attraction combines state-of-the-art technology with captivating storytelling to take riders on a magical adventure alongside Harry Potter and his friends.
    • Hogsmeade Village: Wander through the charming streets of Hogsmeade Village, where you'll find quaint shops, enchanting eateries, and magical surprises around every corner.
    • Interactive Wand Magic: Purchase an interactive wand from Ollivanders wand shop and put your spell-casting skills to the test throughout Hogsmeade Village. With designated locations marked by bronze medallions, you can use your wand to perform spells and create magical effects in the environment.
    • Flight of the Hippogriff: Climb aboard this family-friendly coaster and soar through the Forbidden Forest on the back of a Hippogriff. As you twist and turn past Hagrid's Hut and other magical creatures, you'll experience the thrill of flight in the wizarding world.
    • Butterbeer: Quench your thirst with a refreshing mug of Butterbeer, the iconic wizarding beverage enjoyed by characters in the Harry Potter series. Whether you prefer it cold, frozen, or hot, Butterbeer is a must-try treat for fans of all ages.
    • Live Entertainment: Be entertained by live performances from the Frog Choir, comprised of Hogwarts students singing magical melodies, and the Triwizard Spirit Rally, featuring the lively antics of Durmstrang and Beauxbatons students.
    • Wizarding World Merchandise: Browse a wide selection of themed merchandise inspired by the Harry Potter series, including robes, wands, collectibles, and souvenirs available at various shops throughout The Wizarding World of Harry Potter.

    With its attention to detail and immersive atmosphere, The Wizarding World of Harry Potter offers an enchanting experience for fans of all ages to enjoy.

29. What are the best rides at Universal Studios Hollywood?

    Experience the magic of Hollywood and beyond with these thrilling rides you can access with your discount Universal Studios Hollywood tickets, where every moment is a blockbuster adventure!

    • Harry Potter and the Forbidden Journey: Join an exhilarating adventure through Hogwarts Castle, where you'll soar above the grounds, encounter magical creatures, and face thrilling challenges alongside Harry Potter and his friends.
    • Jurassic World - The Ride: Dive into the heart of Jurassic World and come face-to-face with colossal dinosaurs on this immersive water-based attraction. Brace yourself for a thrilling journey complete with breathtaking encounters and heart-pounding excitement.
    • The Simpsons Ride: Join the Simpson family on a wild and hilarious journey through Krustyland, where you'll experience twists, turns, and unexpected surprises aboard a high-speed simulator ride that brings the beloved TV show to life.
    • Revenge of the Mummy - The Ride: Plunge into the heart-pounding world of ancient Egypt as you join a group of intrepid explorers on a treacherous journey through darkened tombs, cursed artifacts, and spine-tingling encounters with the vengeful Mummy himself.
    • Transformers: The Ride 3D: Prepare for an epic battle between Autobots and Decepticons as you're thrust into the midst of a high-octane 3D adventure. With stunning visual effects, immersive storytelling, and pulse-pounding action, this ride puts you in the middle of the Transformers universe like never before.

30. What are the best restaurants in Universal Studios Hollywood?

    The theme park offers a variety of dining options to satisfy every palate. Here are some of the best restaurants in the park:

    • Three Broomsticks (The Wizarding World of Harry Potter): Immerse yourself in the magical world of Harry Potter while dining at Three Broomsticks. Enjoy hearty British fare such as Fish & Chips, Shepherd's Pie, and the signature Rotisserie Smoked Chicken, all served in a rustic tavern setting.
    • Springfield Dining (Springfield, USA): Step into the animated world of The Simpsons and grab a bite at one of Springfield's iconic eateries. Indulge in Krusty Burgers, Chicken & Waffle Sandwiches from Cletus' Chicken Shack, or Lard Lad Donuts for a sweet treat.
    • The Studio Scoop (Upper Lot): Treat yourself to hand-scooped ice cream, sundaes, and milkshakes at The Studio Scoop. With a variety of flavors and toppings to choose from, it's the perfect spot to cool off and satisfy your sweet tooth.
    • Mulligan's Irish Pub (Upper Lot): Experience the warmth and charm of an authentic Irish pub at Mulligan's. Enjoy classic pub fare like Fish & Chips, Bangers & Mash, and Shepherd's Pie, along with a selection of beers, whiskeys, and specialty cocktails.
    • Mel's Diner (Lower Lot): Transport yourself back to the 1950s at Mel's Diner, where you can enjoy classic American comfort food in a retro setting. Feast on burgers, fries, milkshakes, and other diner favorites while soaking in the nostalgic ambiance.
    • Jurassic Café (Lower Lot): Fuel up for your prehistoric adventure at Jurassic Café, located near Jurassic World - The Ride. Enjoy a variety of fresh and flavorful options, including BBQ ribs, roasted chicken, salads, and specialty desserts, all served in a themed dining area inspired by Jurassic Park.

    Whether you're craving hearty British fare, classic American diner food, or immersive themed dining experiences, Universal Studios Hollywood has something for everyone to enjoy. Bon appétit!

31. Which characters will I see at Universal Studios Hollywood?

    Upon entry at the theme park, you'll encounter a diverse array of beloved characters from popular movies, TV shows, and franchises. Some of the characters you may encounter include:

    • Harry Potter and friends: Meet Harry Potter, Hermione Granger, Ron Weasley, and other iconic characters from the Wizarding World.
    • Minions: Get close to the lovable Minions from the "Despicable Me" franchise.
    • The Simpsons: Say hello to Homer, Marge, Bart, Lisa, and other characters from the long-running animated series.
    • Transformers: Interact with Autobots like Optimus Prime and Bumblebee, as well as their archenemies, the Decepticons.
    • Jurassic Park dinosaurs: Encounter realistic animatronic dinosaurs from the Jurassic Park and Jurassic World franchises.
    • Shrek and friends: Meet Shrek, Fiona, Donkey, and other characters from the popular animated film series.
    • Scooby-Doo and the Mystery Inc. gang: Join Scooby-Doo, Shaggy, Velma, Daphne, and Fred as they solve mysteries around the park.
    • Superheroes: Look out for superheroes like Spider-Man, Captain America, and the Avengers as they patrol the park.
    • Classic movie monsters: Encounter iconic creatures like Frankenstein's Monster, Dracula, and the Mummy as they roam the streets of the theme park during special events.
    • Other Universal Studios characters: Depending on the time of year and special events, you may also have the chance to meet characters from other Universal Studios properties, such as "The Fast and the Furious," "Transformers," "The Mummy," and more.

    Keep an eye out as you explore the park, as you never know who you might run into during your visit to the park with your discount Universal Studios Hollywood tickets!

32. Where can I shop at Universal Studios Hollywood?

    The park offers a variety of shopping opportunities throughout the park, featuring merchandise inspired by popular movies, TV shows, and attractions. Here are some of the main shopping destinations you can explore:

    • Universal Studios Store (Upper Lot): This flagship store is your one-stop shop for a wide range of Universal Studios merchandise, including apparel, souvenirs, toys, collectibles, and more. It's located near the park entrance and offers a diverse selection of items for guests of all ages.
    • The Wizarding World of Harry Potter: Step into authentic themed shops such as Ollivanders Wand Shop, Honeydukes sweet shop, Zonko's Joke Shop, and Dervish and Banges, where you can purchase everything from interactive wands and Hogwarts apparel to magical candies and novelty items inspired by the Harry Potter series.
    • Super Silly Stuff (Upper Lot): Located in the Minion-themed area, Super Silly Stuff offers a whimsical selection of Minion-themed merchandise, including apparel, toys, plush characters, and novelty gifts featuring everyone's favorite yellow mischief-makers.
    • Jurassic Outfitters (Lower Lot): Gear up for your Jurassic World adventure at Jurassic Outfitters, where you'll find a selection of dinosaur-themed apparel, toys, souvenirs, and collectibles inspired by the Jurassic Park and Jurassic World films.
    • Springfield USA: Explore themed shops such as Kwik-E-Mart, Lard Lad Donuts, and the Springfield Nuclear Power Plant Gift Shop, where you can purchase merchandise featuring characters and landmarks from The Simpsons TV show.
    • The Darkroom and Feature Presentation (Upper Lot): These shops offer a variety of photo-related products, including prints, frames, albums, and personalized souvenirs featuring photos taken during your visit to the park.
    • Cartooniversal (Upper Lot): Located near the entrance of the park, Cartooniversal offers a selection of merchandise featuring classic and contemporary animated characters from Universal Pictures and other studios.

    These are just a few of the many shopping opportunities available at the theme park. Whether you're looking for themed apparel, collectibles, or souvenirs to commemorate your visit, you're sure to find something special to take home with you.

33. What can guests expect from the new "Fast & Furious: Hollywood Drift" roller coaster launching at Universal Studios Hollywood in 2026?

    Get ready for the launch of "Fast & Furious: Hollywood Drift," the newest and most thrilling high-speed outdoor roller coaster at Universal Studios Hollywood, set to debut in 2026! Located on the Upper Lot, this state-of-the-art attraction plunges guests into the Fast & Furious universe with 360-degree rotating vehicles that capture the saga's thrilling drifts!

    From the moment you enter the garage-themed queue, you're thrust into a realm of speed and excitement. The ride zips along an aerial track, designed to deliver an adrenaline rush that combines cinematic thrills with cutting-edge coaster technology. Prepare for a ride experience that mirrors Hollywood’s most exhilarating car chases!

    Keep an eye out for the opportunity to purchase discounted Universal Studios Hollywood tickets to enjoy this high-octane adventure when it launches in 2026!

34. What special events does Universal Studios Hollywood host throughout the year?

    Universal Studios Hollywood is not just about thrilling rides and movie magic, they also host a variety of unforgettable seasonal events! Here are some highlights:

    • Halloween Horror Nights

      - Face your fears at one of the most thrilling Halloween events! Navigate through terrifying haunted houses, Scare Zones, and live shows based on famous horror movies and TV series!

    • Christmas in The Wizarding World of Harry Potter™

      - Have a jolly break in a winter wonderland with enchanting lights, festive decorations, and a breathtaking light show at Hogwarts™ Castle.

    • Grinchmas™

      - Experience the magic of the holidays with the Grinch and his friends from Whoville! Enjoy a spectacular Grinchmas tree, festive performances, and heartwarming holiday activities.

    • EVE at Universal Studios Hollywood

      - Celebrate New Year's Eve with music, dance, and an impressive fireworks display. It's the perfect way to ring in the new year with excitement and fun!

    • Holidays at Universal Studios Hollywood

      - Embrace the holiday spirit throughout the park with special shows, seasonal decorations, and holiday-themed attractions that bring joy to every corner of Universal Studios.

35. What are the top foods to try at Universal Studios Hollywood for a memorable dining experience?

    • Big Pink Donut at Lard Lad:

      Experience a sweet sensation with the Big Pink Donut at Lard Lad Donuts in Springfield U.S.A. This enormous treat is perfect for sharing or indulging on your own!

    • Minion Café’s Felonious Float:

      For a truly unique and vibrant treat, head to the Minion Café or the Despicable Delights window at Super Silly Fun Land. Try the Felonious Float, a delightful mix of Raspberry Icee, banana frozen yogurt, whipped cream, and banana candies!

    • Wizarding World’s Butterbeer:

      Don’t miss out on Butterbeer at The Wizarding World of Harry Potter! Available in hot, cold, and frozen varieties, this creamy, butterscotch-flavored drink is a fan favorite. The fan favorite? Try out the Hot Butterbeer!

    • Super Mario-Themed Burgers:

      Fans of gaming can grab the Mario Burger with bacon, mushrooms, and cheese or the Luigi Pesto Burger with grilled chicken and basil pesto. Both offer a delicious twist on classic themes!

    Enjoy these iconic eats for a magical culinary adventure at Universal Studios Hollywood! See you there and don’t forget to explore additional dining options available throughout the park!

    (Note: Dining may have separate charges and is not included in your discounted Universal Studios Hollywood tickets).

36. What can I expect at Universal Fan Fest Nights at Universal Studios Hollywood?

    Launching in Spring 2025, Universal Fan Fest Nights is an electrifying after-hours event celebrating Sci-Fi, Fantasy, Gaming, and Anime!

    Dive into immersive experiences from iconic universes such as Star Trek, Back to the Future, and Dungeons & Dragons. Enjoy themed food, exclusive merchandise, and celebratory moments that take your fandom to new heights. The lineup is ever-expanding with more surprises on the way!

    Ready to explore new worlds? Stay updated and be the first to experience the unforgettable at Universal Fan Fest Nights!

    (Note: Universal Fan Fest Nights may be separately ticketed and is not included in your discounted Universal Studios Hollywood tickets)

37. What can I experience at the all-new Hello Kitty Café and Sanrio Smile Shop at Universal CityWalk?

    Explore a purr-fectly enchanting world at the Hello Kitty Café and Sanrio Smile Shop, welcoming visitors on September 6, 2024! Dive into a world of treats and treasures:

    • Sweet Surprises: Delight in desserts like the Hello Kitty® Mousse Dome—a truly "bow-dacious" treat—and the Berry & Cream Churro that’s berry irresistible!
    • Sip in Style: Quench your thirst with magical mixtures such as the Hello Kitty® Strawberry Green Iced Tea for a "berry" refreshing experience, or the Keroppi™ Matcha Latte that’s matcha made in heaven.
    • Shop 'til You Pop: Explore the Sanrio Smile Shop for exclusive goodies, from plush toys that scream "Hello cuteness!" to stylish apparel that's as "kawaii" as can be.
    • Picture Perfect: Capture moments with Hello Kitty in her new soft pastel pink flowy dress in the dynamic photo op area!
    • First in LA: Be one of the first to visit Los Angeles’ inaugural Hello Kitty and Friends Café, where whimsy meets the menu under charming umbrella-covered tables!

    Excited to step into the sweet, stylish world of Hello Kitty? The doors are now open at the Hello Kitty Café and Sanrio Smile Shop at Universal CityWalk. Leap into cuteness and plan your visit today!

    (Note: The Hello Kitty Cafe and Sanrio Smile Shop may have additional charges that are not included in your discounted Universal Studios Hollywood tickets)

38. What payment methods are available at Universal Studios Hollywood?

    The park takes cash and credit cards. Guests can even use the ATMs around the park if they need cash on hand. Do note that only US travelers' checks are accepted; international travelers and personal checks are not.

39. How many rides are there in Universal Studios Hollywood?

    The park has 15 rides and attractions in total, with themes such as Harry Potter, Mario Kart, Jurassic World, TRANSFORMERS, and more!

40. Can you bring a backpack into Universal Studios Hollywood?

    Backpacks and other bags are allowed into the park, but they will be subject to inspection. On the other hand, large coolers, suitcases, and bags with wheels are not allowed. Additionally, do take note of the park’s list of prohibited items to avoid any hold-up upon inspection.

41. Can I bring food and drinks into the park?

    Yes! You can bring small snacks and up to 2L bottles of water. You can also bring any food items you need for dietary and medical needs, as well as baby food and formula. That said, there are plenty of dining options around the park where you can purchase bigger meals and more snacks.

42. What franchises will I find at Universal Fan Fest Nights 2025?

    Universal Fan Fest Nights will be covering a total of seven franchises this year, with a different and special experience for each of them!

    • Star Trek - Enjoy the chance to see and step on an original set piece from the series Star Trek: Picard.
    • Back to the Future - Walk into Courthouse Square and meet up with your favorite characters from the Back to the Future trilogy.
    • DUNGEONS & DRAGONS - Play a round of DUNGEONS & DRAGONS with your fellow Adventurers!
    • One Piece - Meet Luffy and the rest of the One Piece characters before they set sail for another adventure.
    • Jujutsu Kaisen - Witness Yuji Itadori and other sorcerers in their element as they join a Jujutsu Kaisen battle.
    • The Wizarding World of Harry Potter™ - Enjoy sightings of creatures from the Harry Potter universe such as the magical beast Niffler, and explore other new experiences you’ve never heard of before!
    • SUPER NINTENDO WORLD™ - Celebrate with Yoshi and enjoy other experiences in the world of Mario and his gang!

    **Universal Fan Fest Nights 2025 is a separately ticketed event and is not included in your Universal Studios Hollywood discount tickets.

43. When is Universal Fan Fest Nights?

    Catch Universal Fan Fest Nights, occurring on select nights from April 25 to May 15, 2025.

44. Can I participate in Universal Fan Fest Nights with my Universal Studio Hollywood discount ticket?

    Unfortunately, your general admission to the park does not include access to Universal Fan Fest Nights. Do get a separate ticket for the event—don’t worry, it’ll be worth it!