1991-2018... 27 Years of Fun!

Frequently Asked Questions

Qualified Customers
Can anyone shop on FunEx.com? Fun Express Inc. does not serve the general public. By agreement with attractions, we service only employees of properly registered companies.
Can I register my company? Your company must be registered by someone authorized to do so. The person registering agrees to communicate the program to all employees. If you are not authorized to do so, please ask your HR or Personnel Dept to visit www.FunEx.com and register the company.
Does it cost my company money to participate? No. Our program is free and the registration process takes less than 3 minutes!
After my company is registered, what happens? When a company is approved, we send an Employee Access Code (EAC) to the representative. This EAC is then used by each employee to identify their company at FunEx.com.
Login Information
I'm an employee. How do I login the very first time I visit FunEx.com? You do not need to login to browse FunEx.com. However, before your first purchase, you will be required to register and you should have your Employee Access Code handy. At this time you will establish your Username (email address) and Password for future visits to FunEx.com.
What is the Employee Access Code (EAC)? The Employee Access Code (EAC) is assigned exclusively to your company when it is registered by an authorized company representative. If you use your company EAC when you register, your registration will be much faster and you will receive full access to all features of the website.
What if I forgot my EAC? You may still register as an employee and shop on FunEx.com. Some features of the web site will be restricted. If we cannot verify your company information, your order may be delayed or not processed.
My email address has changed. How do I change my username and/or password information? If you have already logged in, follow the My Account tab at the top of this page, or click HERE to log in.
Credit Card and Shipping Policies
What credit cards are accepted by Fun Express? We welcome Visa, MasterCard and Discover Card on FunEx.com. We also welcome American Express cards for phone orders during normal business hours at 949-367-1900. Prior to all purchases, your billing information is verified with your financial institution.
I don’t remember which address I used for my billing address. The billing address is the address where you receive your credit card statements. The address you provide must match the files on record at your bank. If you have moved, please take a moment to call your bank and change your records. Otherwise, your charge will be declined.
Can I use my International card? Sorry, we do not accept International Cards.
When will I receive my tickets?
InstaPrint eTickets InstaPrint eTickets are available immediately upon completion of your order. Links to your tickets will also be emailed to you. The email carrying links to your tickets will come from MyTickets@Funex.com. If you do not receive your InstaPrint eTickets shortly after placing your order, please check your spam or bulk mail folder. InstaPrint tickets may also be accessed online. If you are logged in to funex.com, click "My Account" and then view "Recent InstaPrint eTicket Orders". These links are available for at least 30 days after purchase date. InstaPrint eTickets are NON-RETURNABLE and NON-REFUNDABLE.
Non-InstaPrint eTickets Orders received by 3pm Mon-Fri, excluding holidays, are processed and emailed the same business day. Orders are not processed after business hours or on weekends or holidays. eTickets are NON-RETURNABLE and NON-REFUNDABLE. The email carrying links to your tickets will come from MyTickets@Funex.com. If you do not receive your InstaPrint eTickets shortly after placing your order, please check your spam or bulk mail folder. Add MyTickets@Funex.com to your email address book before ordering eTickets to ensure delivery.
Physical Tickets Orders received by 3pm Mon-Fri, excluding holidays, are processed and shipped the same business day. Orders are not processed after business hours or on weekends or holidays. Once shipped, delivery dates are determined by the USPS. Guaranteed delivery dates are available using FedEx for an additional charge. Physical tickets are NON-RETURNABLE.
InstaPrint eTickets
I ordered InstaPrint eTickets and have not received them! If your order was approved online and you did not immediately receive the tickets, please check you “SPAM” or “JUNK MAIL” folder. Yahoo, Gmail, Hotmail, AOL and some other email services automatically mark these as unsolicited advertising. To prevent this from occurring, add MyTickets@Funex.com to your contacts, or designate this a safe address. Or, login to Funex.com and click "My Account" to access your ticket links. These links are available to you for at least 30 days from purchase date.
If I do not get my InstaPrint eTickets, can I show my purchase receipt from Fun Express for admission? No, your receipt is not a ticket. Attractions will not accept receipts for admission. If you do not have your actual admission ticket, you will most likely be charged full price for admission at the attraction.
Can I use my cell phone to show my admission ticket at an attraction? We absolutely recommend your tickets be printed at home and presented at the attraction. Some attractions will accept admission tickets on your phone or tablet, but it is not a guarantee, thus we absolutely recommend printing before you arrive at the attraction.
I did not use my InstaPrint eTickets and would like to return them. Attractions do not allow Fun Express to return or reissue InstaPrint eTickets. Therefore, as clearly marked throughout our site, refunds or returns are not accepted on InstaPrint eTickets.
eTickets (Non-InstaPrint)
I ordered non-InstaPrint eTickets and have not received them! If you ordered during our normal business hours and have not received your tickets by the end of the business day, please check you “SPAM” or “JUNK MAIL” folder. Yahoo, Gmail, Hotmail, AOL and some other email services automatically mark these as unsolicited advertising. To prevent this from occurring, add MyTickets@Funex.com to your contacts, or designate this a safe address.
If I do not get my non-InstaPrint eTickets, can I show my purchase receipt from Fun Express for admission? No, your receipt is not a ticket. Attractions will not accept receipts for admission. If you do not have your actual admission ticket, you will most likely be charged full price for admission at the attraction.
Can I use my cell phone to show the tickets at an attraction? We absolutely recommend your tickets be printed at home and presented at the attraction. Some attractions will accept admission tickets on your phone or tablet, but it is not a guarantee, thus we absolutely recommend printing before you arrive at the attraction.
I did not use my eTickets and would like to return them. Attractions do not allow Fun Express to return or reissue eTickets. Therefore, as clearly marked throughout our site, refunds or returns are not accepted on eTickets.